We got there at about 3:53 PM and of course our room was not ready they said they would give us a call and it would only take about 15 mins well 45 mins later and no call we went back saying we never received a call as usual not once have I ever received a call when they say will. I have stayed there many times before and only once in a while have had a problem. We stayed at the Willows May 23 thru 24 2021. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, The Buffet, and The Café. Guests will love our modern amenities, streamlined design and handcrafted, boutique feel. The epitome of a world-class destination, Viejas Hotel provides elevated guest service and features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area, and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom, ideal for hosting weddings and special group events. At Viejas Casino & Resort, guests enjoy the gold standard in Vegas-style gaming with thousands of slot machines, exciting table games that include Blackjack, Baccarat, Pai Gow, a modern and elegant bingo room, and an off-track betting facility. Located only 25 miles east of San Diego on an Indian Reservation, Vejas Casino & Resort is a Forbes Travel Guide 4-Star hotel and recipient of the AAA Four Diamond award since 2013.

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