Keep an accurate running check of guests' orders and present a final bill for guests, process all payments according to PRC Cash Handling Procedures.ĪCCOUNTABILITY: The F&B Food Server does not have any supervisory responsibilities.Īt least 6 months experience is preferred to successfully perform this job.

Demonstrate a working knowledge of proper service etiquette with every guest.

Be knowledgeable about all menu items (food/beverage/wine).

Clearing all soiled china, glass or silverware through out guests' dining experience.

Preset tables for service with items that guests may need to enjoy their meal.

Take and deliver beverage order for each table.

Take guests' order accurately and in a timely manner consistent with restaurant's steps of service input and deliver food orders for each table.

Be and ambassador of the guest by asking guest specific questions and tailoring service to their expectations.

Selling menu items by being specific, pairing items that compliment each other and the guest's tastes.

Greeting tables upon arrival with a warm and personable approach.

They understand and then provide based on their understanding.Īll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

Servers contributions to the guests are to understand their expectations and be the means to pair them with exact resort product/dish/wine/etc for those needs.

They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant. Servers contributions to the department extend to bottom line. Servers contribution to the organization is the moment to moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort and Casino. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. They customize service for each guest to create a memorable dining experience. Servers are Pechanga's ambassadors of guest service within each of the restaurants.

Pechanga casino careers